Patient Participation Group

Purton Surgery has an active Patient Participation Group (PPG) which is a member of the National Association for Patient Participation (NAPP). We aim to benefit both patients and the surgery in a number of ways, including:

• Meeting regularly, as a committee, with representatives from the surgery.
• Working with the practice to improve patient experience
• Raising funds for items that are not NHS funded.
• Arrange and organise themed evenings regarding health issues
• Producing a regular newsletter

Meeting with other Patient groups to share best practice
Through fundraising the PPG has helped to provide a new touch-screen check-in system; the chairs with arms in both Purton and Green Gable Surgeries; a dermatoscope and also a doppler. Current fundraising is for an automated door for the Purton surgery

The PPG organises Health Information evenings, usually twice a year, on a variety of health topics when we have medical staff to talk. Normally these medical staff are from Great Western Hospital. We have covered topics such as Diabetes, Arthritis, Alzheimer’s, Orthopaedics, Cardiology, Ovarian cancer, Prostate cancer, Breast cancer and Sepsis.

Our Newsletters contain a range of information. These are sent to local magazines (Purton, Cricklade, Lydiard Millicent, Minety, Ashton Keynes) for inclusion and emailed Bcc {much earlier than the magazine is delivered} to patients who have supplied their email addresses.

If you would like to be kept in touch then please email us on groupforpatients@gmail.com or alternatively give your email address to a member of the surgery staff for the attention of Kai Howard, Practice Manager.
Please note: Members of the PPG have no access to patients’ medical records.

G4P (Group For Patients) Members

Marietta Crockford (Chair)

Christine Rawlings (Vice Chair)

Sheila Fowler (Secretary)

Jeanne Perons

Trish Baker

Peter Berry

Representatives for the Surgery

Kai Howard (Practice Manager)

Linda Hoffen

Jess Knotts

Purton and Green Gable Surgery

PPG

Newsletter no 69 July 2020

A Message from Kai Howard, Practice Manger.

We are currently experiencing very high call volumes coming in to the surgery, thank you for your patience during this time.

We are taking the following steps to try and address this:

During the Covid situation we have been accepting prescription requests over the telephone to save patients leaving their homes during the lockdown. With the relaxation of the regulations we are now asking patients to revert to either online or popping your prescription slip in to us (we have moved the prescription box to outside the front door for your ease and safety) – we receive up to 200 telephone repeat prescription requests each day!

We are also receiving up to 50 calls each day relating to various Covid queries where the information is on the UK government website, such as ‘how can I get a coronavirus test?’ and ‘can I return to work?’

Unfortunately, we have no information other than what is on the government website and use the information on there to update our staff.

https://www.gov.uk/coronavirus

We are also working with our telephone provider to see if we can install a queuing system for patients calling in, as we know getting an engaged tone when all our incoming lines are in use is very frustrating for you.

Thank you for your continued support and understanding.

Personal Protective Equipment (PPE)

As you will appreciate, all surgery staff need to wear PPE - and when patients attend for an appointment they will need a face mask to wear during their consultation. The PPG has supplied a number of hand-sewn face masks which can be purchased at the Surgery for the cost price of £5. We are also grateful to patient who recently generously gave the Surgery a number of hand-sewn masks for patients to purchase.

Sale of plants for PPG funds

A member of our committee, Christine Rawlings, has a plants for sale which Mr & Mrs Frost are selling from outside their home, Park House, on Cricklade Road. This is to raise funds for the PPG, do take a look.

As always, your support for our work to both inform and support patients and the practice is much appreciated. If you know of anyone who would like to be included in our email list (all sent bcc) then please ask them to contact via groupforpatients@gmail.com

Contact Us

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